Job Opening: Elevate

Job Role: Senior Process Associate

Location: Gurgaon

PQE: 6 months-2 years

Responsibilities & Qualifications

Specifically, the Senior Process Associate you will.

  • Work with Japan clients
  • Work in Japanese environment.
  • Interact and understand the issues raised by the End Users and providing with the appropriate resolutions.
  • Support Group executive triages the issue reported to ascertain the further course of action. If the issue involves the higher technical complexity, then routed to level 2 Support Group.
  • Inbound emails/calls
  • Identification of the issue
  • Action as per the error reported.
  • Resolution provided via email/call
  • Escalated if needed.
  • Ticket raised.
  • Follow up if required review supporting medical documents and generate medical record summarization.


  • 6 Months to 2 years of relevant experience.
  • Working knowledge of Japanese Call Centre Operations, including SLAs, TATs and AHTs.

Skill to success

  • Should have a logical bent of mind to analyse and resolve complex issues.
  • Good knowledge of the MS Office Suite (Excel, PowerPoint, Outlook etc.)
  • Good Japanese Communication Skill, both verbal and written.
  • Flexible with shift timings.


  • Graduation in Japanese language.
  • ILPT N3.

Apply here

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