Job Opening: UnitedLex

Job Role: Lead

Location: Gurgaon

PQE: 2+ years

Role and responsibilities

  • Identifying Anomalies in Pre-NL Checks and Share with Review Team
  • Check for NL Template share by the client
  • Preparing Notification List and Handoff Table
  • Developing and Drafting process documentations
  • Responsible for overall performance and management of the team assigned
  • Responsible for 2-3 projects, concurrently
  • People management that includes responsibility of performance evaluation, training, discipline, career pathing of all team members
  • Proactive communication with client, ensuring all client requirements are met and reports are submitted on time.
  • Set goals for team members and communicate it to the team
  • Ensuring all the key metrices are met including productivity, utilization, quality score, attendance, adherence to timelines
  • Management Reporting: – Reports required by management relating to performance, costs, efficiency, utilization are shared with stake holders on time
  • Actively work on skill development, engagement and retention of team members
  • Responsible for upskilling and training the team members
  • Provide regular feedback for performance
  • Take necessary action including raising concern with stakeholders in case of performance or discipline related issues within the team
  • Conduct regular 1-on-1 connects with team members
  • Perform QC/QA checks for team members
  • Liaison with other teams/departments

Desired candidate profile

  • Any graduate/Postgraduate with 2+ years of experience as people manager or similar role with 4+ years of experience with LPO/Legal Services.
  • Experience in planning and scoping the engagement, estimating the cost and time required to complete the project.
  • Active involvement in forecasting the financial projections and budgeting the projects.
  • Planning and setting eDiscovery process/workflow and quality control process to deliver quality work product.
  • Excellent people management skills
  • Passionate to drive business metrics – Productivity, Quality and other key deliverables
  • Ability to priorities between multiple complex projects/timelines
  • Excellent written and Verbal communication
  • High level of positive attitude with good listening skills
  • Good decision-making ability
  • Ability to adapt to any process changes and work on different types of projects
  • Good knowledge in Excel
  • Ability to priorities between multiple complex projects/timelines
  • Strong attention to detail and the ability to conduct root cause analysis
  • Candidates with demonstrated experience in Data Breach Response, or Incident Response will be preferred
  • Knowledge and hands-on experience in breach notification and privacy laws around data breach scenarios is desirable but not must.

Apply here

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