Job Opening: UnitedLex

Job Role: Sr. Manager- Litigation Platforms- India Processing

Location: Gurgaon

PQE: 10+ years

Requirements & Competencies

  • 10+ years of overall eDiscovery domain experience with 5+ years managing and leading teams
  • Expertise in eDiscovery applications like Law, Nuix, Relativity, Reveal, JIRA, and Concordance.
  • Manage team operations and provide technical guidance to the team
  • Prepare goals, improvement plan and track performance for everyone in the team
  • Ensure optimum team performance and error free delivery of projects
  • Manage shift and queue.
  • Act as an escalation for any issues related to the team or the shift
  • Work on developing new solutions and contribute to optimize current operations
  • Multi-tasker with superior decision-making, analytical and critical thinking skills
  • A purposeful approach to work, proven personal initiative and an ability to work proactively and with a sense of urgency
  • Excellent verbal and written communication skills with a focus on stakeholder management
  • Ability to meet deadlines and maintain focus

Education Qualification

  • Bachelor’s degree in Information Systems, Business, or commensurate experience (Master’s degree preferred)
  • Relevant Application Certification in Law, Nuix, Relativity, Reveal


  • Responsible for day-today operations of Processing Team including ownership of leadership distro emails
  • Develop, update, and ensure adherence to Standard Operational Procedures and other training documents
  • Effective queue management for processing team with emphasis on ticket prioritization based on deadlines and projected completion times.
  • Customer/client escalation management and resolution, including email correspondence ownership, issue resolution and post resolution action items.
  • Partner with all client delivery teams to understand team/client challenges and ensure Processing team makes proper adjustments to alleviate challenges/issues.
  • Identify training needs, knowledge gaps and upskilling needs and manage training of the team
  • Appropriate management of underperforming employees
  • Prepare Reports and dashboards for various stakeholders
  • Active involvement in hiring and training of new team members
  • Conduct refreshers for existing team members
  • Regular review of team utilization and time entry compliance to ensure team is managed toward utilization target and time compliance is >90%.
  • Ensure participation in various stakeholder connects in accordance with ULX Processes
  • Partnership with QA team to help identify quality issues, process gaps and team performance challenges
  • Monitor and communicate SLAs, KPIs, team goals, and performance metrics
  • Manage team engagement including development and implementation of strategy to retain talent
  • Supervise delivery of projects including turnaround times and quality
  • Escalation point for team and the shift
  • Optimize infrastructure to ensure smooth operations and avoid breakdown
  • Manage performance evaluation and mentor the team members
  • Stay up to date regarding the litigation applications market and offerings by competitors
  • Manage 24x7x365 support operations ensuring that all customer issues are prioritized, triaged, and resolved as effectively as possible in accordance with SLAs

Apply here


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