Job Opening: Icertis 

Job Role: Manager: Legal Operations 

Location: Kolkata 

PQE: 10+ years

Primary Responsibilities

  • Managing LPO Partner teams (Onboarding, Training, Security compliance, directing, etc.)
  • Capacity planning. Closely tracking demand – supply of resource capacity.
  • Monitoring and measurement of time, effort, work output and quality of deliverables
  • Various weekly / monthly / quarterly / annual reporting
  • Tracking, evaluating the performance of partners and quality control.
  • Review existing operational metrics and drive improvements. Establishing and evaluating partners on SLAs, KPIs.
  • To identify opportunities for process improvements and define new/improve existing processes
  • Serves as key link between legal partner teams as well as development and functional teams
  • Timesheet management and review
  • Collation of team information and repositories

Professional Requirements

  • 10+ years experience as PM/PMO
  • Experience in managing large LPO/BPO teams
  • Experience in partner/vendor management
  • Experience resolving cross-functional team issues
  • Highly Proficient in MS Office
  • Strong goal orientation and project execution skills
  • Should possess strong professional expertise and people management skills with the ability to make quick decisions
  • Experience in client/stakeholder relationship management is a must
  • Ability to work in a rapidly changing environment
  • Ability to work with CXOs and senior executives

Behavioral Competency

  • Excellent written and verbal communication skills
  • Collaborative environment work exposure
  • Organized, task-oriented, and able to manage changing priorities
  • Ability to work both independently or in a team environment
  • Process ownership with a continuous process improvement approach
  • Strong analytical skills and data gathering
  • Integrity
  • Conflict resolution and people/team handling
  • Delegation and decision making
  • Time management and planning and organizing

Application Link: Click here

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