RingCentral, Inc. is looking for a Business Systems Analyst for its Bengaluru office who will engage with business stakeholders in Legal (Legal Operations, Contract Lifecycle Management, Export Control & Compliance, Procurement) to understand business processes and user needs from business systems, drill into the details to analyze complex processes and translate them into business and functional requirements.
Bachelor’s degree in Computer Science/ Engineering, Business Administration, Finance/Accounting or equivalent practical experience
5-10 years of knowledge and related industry experience implementing, configuring, customizing and integrating one or more SaaS or Cloud systems.
5+ years of experience with CLM (DocuSign/ Spring CLM / Apttus / Conga), Salesforce at a mid to large size organization.
Working knowledge of API integrations with enterprise systems
In-depth experience with proven methodology in implementing IT Systems (ERP, Planning, Reporting/BI and custom tools)
Experience as PM and with PMO tools (Clarizen, JIRA, Confluence, Wrike, Smartsheets, BizzDesign.
Minimum 3 implementations of ERP Systems for SaaS businesses as Legal / Financial / IT Systems Analyst.
Must be a self-starter, completely independent, thrives in a fast-paced environment, customer centric and have the interpersonal skills necessary to manage business and technology relationships
Ability to communicate effectively (written and verbally) with both technical and non-technical parties
RingCentral, Inc. is an award-winning global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral solutions empower today’s mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today’s leading business apps while giving customers the flexibility to customize their own workflows. RingCentral is headquartered in Belmont, California and has offices around the world.
IDEX Legal is organising the webinar on Getting to grips with legal tech as an in-house department:The GC viewpoint as part of itsLAWTECH SERIES.
Topics to be discussed: • Evolution of Legal Tech & Legal Ops • Examining tools available for in-house departments and what stage should they be adopted • Law controls over digital evolution • Areas of investment
Panel: • Navneet Hrishikesan, Sr Director- Legal & Head of Service Provider, Asia Pacific & Japan, Cisco Systems • Shashwat Sikka, Co-Founder, Provakil • Vikas Vij, Managing Director, IDEX Legal (Moderator)
The practice of law, like other industries and the rest of the world, is changing quickly, even more so in the midst of the COVID-19 pandemic. This presentation will look at shifting the legal practice to a more client-focused business, implementing technology into firms that allow for ease of access by clients.
Technology and cloud-based data storage are not only helpful, but this presentation will also address potential ethical violations that may arise with the failure of a firm to keep up with technology, resist going paperless and fail to take seriously and employ third party help in the proper management of client data.
Douglas Kim, Esq., Partner & Founder, Kim & Lahey Law Firm
– Oversee strategy for the legal department to ensure operational efficiency – Set specific quarterly and annual goals and initiatives for the legal department – Take charge of all change management planning and communication – Assess and make purchasing decisions for legal technology software and tools – Supervise spend management and handle budget and resource allocation accordingly – Develop and implement internal process guidelines, templates, and workflows – Report on key operational and substantive metrics for the Legal department for better inform decision-making, including matter and work product analyses – Identify opportunities to streamline processes and use the legal department budget more efficiently – Develop and enforce processes and policies to manage outside counsel usage and spend – Develop reports and processes to monitor processes, and spend throughout the legal department – Present data to the general counsel that explains, categorizes, and justifies legal department spend – Assist with budget matters and optimizing workflows within the legal department – Create legal billing guidelines and manage billing matters – Identify and implement legal department digital solutions/tools to streamline new or existing practices, as well as managing design, rollout, and training for new systems – Provide technical and training support for new legal department hires – Collaborate with cross-functional teams as well as various business units
– Prior experience developing playbooks and policies – Demonstrated ability to independently move projects forward by gaining the support needed from others while working in a cross-functional role – Proven track record of collaborating with groups (e.g., finance, operations, sales, IT) to set objectives and produce meaningful results – Strong experience in developing, implementing, and using legal department technology solutions (e.g., e-Billing and matter management, IP management, DocuSign e-signature, e-learning solutions, hotline management solutions, etc.) – Experience with legal analytics and legal terminology – Proficient in business applications such as Microsoft Word and Excel, document management systems, and legal enterprise software – Ability to work with multiple data sets in order to make informed recommendations; experience with business intelligence tools is preferred – Demonstrated ability to use change management practices to facilitate transitions related to technology and processes – Excellent analytical, problem-solving, and communication skills – Able to thrive in a fast-paced environment and successfully manage multiple deadlines
Legal Operations (or Legal Ops) is a multi-dimensional role that sits at the intersection of law with various other disciplines such as finance and budgeting, technology, risk management, project management, vendor management, knowledge management, data analytics, etc. Such roles tend to be more visible in an in-house set-up but law firms have had Chief Operating Officers or Chief Executive Officers who take over this role.
Legal Operations is a borrowed discipline. Its roots lie in Operations Management which is a field that focuses on maximising business efficiency through various processes that involve planning, prototyping, task management, organising, and outcome-based work delivery.
The primary flow of Operations Management is as follows:
Gather Data: Data gathering involves collating different sets of data from previous projects that a business has undertaken. These data sets could include employee’s performance, work time, efficiency, client satisfaction, costs, etc.
Analyse Insights: Once data has been gathered and organised, it needs to be analysed, to make it useful for future references and increasing the overall efficiency of the business.
Build Impactful Strategies: After analysing the data, it is used in a manner that strategies are built for future projects. These strategies aim to eliminate any encumbrances the data would have identified, and primarily builds tools and methods for greater results.
that enables legal professionals to focus on providing legal advice”.
According to the Association of Corporate Counsel (ACC), “Legal Operations is the function within the office of the general counsel that takes responsibility for efficient and effective delivery of legal services for the corporation. Dedicated legal operations staff focus on:
optimizing how people, processes, and technology are deployed,
leveraging data to inform decision-making and
Why is a Legal Operations team essential?
A major chunk of the lawyers’ time is spent on documentation and administrative work. Manually keeping records of clients, tracking billing, managing, and communicating with vendors (including outside counsel) can come at the cost of inefficient legal services.
Legal Operations steps in as a department with transferred ownership of all administrative tasks and efficient business and technology application.
With this shift in responsibility, Legal Operations contributes in the following manner:
Increases efficiency of lawyers in core legal practice (higher quality of legal work)
Increases ability to form strong partnerships and propel inter-functional collaboration with various other departments such as finance, IT, HR, etc. This brings more capabilities to the project, maximizing the success rate.
Brings more value to the table, by accelerating business through risk mitigation and strategic planning.
Ensures resource efficiency for lawyers through various methods of knowledge management, latest technology tools support, etc.
Helps in the growth of the business through regular data analytics by providing metrics and strategies for improvement.
Evolution of Legal Operations
The pre-1990s were marked with first trying to reduce their vendors’ costs (outside counsel), and focused on risk management. The aim was to reduce the internal costs of the firm. Only a few firms had dedicated Legal Operations teams (eg: General Electric, Bank of America), the trend was still unheard of.
Post 1990s- 2000s were marked with similar efforts of reducing costs, but, outside counsel was relied upon, for efficiency and their strategic value.
The next two decades saw a shift in perspective, where firms focused on building value within the business, to avoid looking for assistance outside, this brought greater reliance on Legal Operations.
The present decade has seen a further shift in perspective, where innovation and efficiency is the main concern of a Legal Operations team. Newer strategies like technology adoption, automation, task management, cross-department collaboration, etc. are being adopted.
What is the role of the Legal Operations Team?
To best understand the role of the Legal Operations team, the CLOC has suggested a 12 core competencies model. Competencies are the different skills and abilities of a Legal Operations team, at different levels of expertise (Foundational, Advanced and Mature).
The CLOC Foundational Competencies include:
Financial Management/ Budgeting: Manage departmental budget and work on cost-saving. They maintain financial reports for the legal department such as spending on vendors, technology tools and resources etc.
Vendor Management: The Legal Ops team manages the procurement of external legal services (outside counsel, law firms), alternate legal services (IT management, contract drafting and life cycle management, staffing etc). They work on various tasks such as drafting and enforcing billing and fee requirements, communication with vendors, etc.
Cross-Functional alignment: Maintain and propel relationships with other departments such as Finance, IT, HR, etc., to ensure that legal functions are performed most efficiently.
Technology and Process support: Here, the role of the Legal Ops team is to automate functions such as contract management, compliance, research, billing etc, through Legal Tech. The Legal Ops team tracks new legal technology and analyses it as per utility. For a detailed guide on Legal Tech please visit our last post (linked here).
CLOC advanced competencies should be included once the foundational competencies have developed. These include:
Service Delivery & alternate support models: This includes selecting right resources to reduce costs and develop a culture of automation. This is one with the support of alternate support models such as technology tools.
Organisational, Design, Support & Management: Here, the role of the Legal Ops team is to ensure that a culture of growth and development exists in the organisation. Another role is to ensure that the performance of the team is collaborative within the organisation.
Communications: Another role of the Legal Ops team is to ensure inter and intra communication. This would include tracking legal updates and developments with other organisations in the market and with the many other departments within the organisation.
Data Analytics: Collect, analyse and store relevant data to strategize and gauge performances for future development.
CLOC Mature Level Competencies:
Litigation Support and IP Management: Litigation support includes e-discovery, document review, etc. The other role is to provide operational support in IP-related matters.
Knowledge Management: Here the role of the Legal Ops team is to ensure easy access to institutional knowledge. The team compiles and manages all information related to current case laws, rulings, legislations, etc to make it easy to locate and access information without spending time digging. Another manner in which the Legal Ops team helps manage knowledge is by creating templates contracts, pleadings, etc. The primary aim is to set up a centralised repository of legal documents and legislations.
Information Governance and Records Management: Here the role is to record policies, processes and strategies of the organisation.
Strategic Planning: Creating a long-term strategy, aligning yearly goals. Monitor whether goals are being met at the agreed timeframe and plan.
To better understand how one can engage themselves in the Legal Operations department, we have attached a sample job description that you may refer to. Further, we have enlisted some reading materials, courses you may take, webinars and conferences you could participate in, podcasts you may stream, and people you may follow on a regular basis, in order to remain updated with the Legal Operations industry.
The legal industry is one of the last major frontiers in the world economy still in its technological infancy. The challenge of effectively creating and adopting technology in the legal space has translated into stubborn budget growth, unhappy service consumers, and a lot of pain and suffering for the lawyers themselves. Axiom co-founders Mark Harris and Alec Guettel, saw an opportunity to modernize the law and started by creating two new categories that have permanently changed the legal landscape.
In 2000, they attacked the human talent side of legal, essentially creating the ALSP category with Axiom Law, now a multi-hundred-million-dollar enterprise serving over half the Fortune 100. Today, they’re running a similar play on the tech and data side with their contract data management and analytics platform, Knowable – which is already changing the way enterprises manage executed agreements and leverage the priceless data buried in dense legal language, enabling legal ops teams to leverage insights that drive profitability and risk management in ways never before possible.
Olam Global Business Services (OGBS) is a captive unit that offers End to End business process and analytics solutions. OGBS currently offers its solutions in 6 Platforms: Finance, Supply Chain, People services, Risk & Market Compliance, Big Data Analytics and Business Intelligence. At this moment, OGBS is located in the city of Chennai, India and provides its services to over 20 countries.
Olam GBS has received Best Shared Services in India Award – 2019, by Shared Services Forum and Asia’s No.1 Shared Services in Process Improvement and Value Creation, 2019 by Shared Services and Outsourcing Network Forum
This role will be based in Chennai and will report to the Global Legal Compliance and Operations Manager, based in London. The main objective of the role is to support the Legal function with the execution and operation of critical legal operational initiatives and projects at global level.
Working collaboratively with and be accountable to the entire Legal function team in relation to their various initiatives and operational requirements.
Defining, with key stakeholders, the scope of work, cost/budget, resources required, time schedule, and detailed work allocation and fully understand business requirements of the legal function,
Engaging with stakeholders to optimise and simplify function tools and processes using and implementing appropriate technology to assist.
Serving as the key contact for the project stakeholders, and an escalation point for project issues.
Organising, monitoring and controlling activities to ensure achievement of plans and use of the available resources,
Ensuring projects and operations follow sound methodology and execution practices in accordance with Olam internal directives and procedures.
Keeping abreast of developments in the legal operations and legal technology space, and continually seeking to find way so of improving internal processes in consultation with key stakeholders. Provide updates to Legal Exco.
Monitoring and reporting on successful progress of initiatives, organising workgroups and encouraging progress and reporting Preparing presentations for function reviews and initiative progress,
Ensuring optimum usage of Legal activities/litigation/IP tracking database (Dilitrust) and ensuring it is kept up to date and working to implement periodic validation steps and processes to achieve this,
Development and production of Legal Management metrics,
Development of IP management system leveraging off the Dilitrust tool,
Development of and assistance with effective internal and external Legal Communications activities,
Preparation of materials for BAC updates,
Research, subscription and coordination on fit for purpose publications, courses and external speaker events – internal education,
Develop legal function excellence through reference to CLOC guidelines,
Keep up to date and informed about any change in strategy & technology and external developments and best practice in legal operations and legal technology,
Planning and coordination of Legal training program with Global Legal Compliance and Operations Manager, HR and Shared Services Group and ensuring that the implementation of such programs are in line with prescribed requirements.
Educated to degree level preferably in a relevant subject like IT, engineering, economics, business etc.
Operations management knowledge or experience interpreting business requirements and implementing them into tangible outcomes.
Able to influence and work across business units/countries at all levels of seniority
Solid understanding of in-house legal departments is beneficial.
To ensure the true and fair accounting of all expenses related to bank legal spending and law firm payments.
The role holder will be responsible for assisting the Group/Country legal teams in raising purchase orders and submitting invoices for timely payments in accordance with the policies and procedures and ensure overall control & governance standards & processes meet internal & regulator requirements.
The role holder will also be responsible to support-related reporting and helping to coordinate a variety of wider initiatives within the Legal COO team.
Process the Purchase Orders / Invoices within the SLA TAT
Accurate and real-time update of the status tracker
Follow up with business functions [PO Approvers, Country/Group Legal , R2P, etc] to ensure settlement of vendor spend (within credit terms)
Providing accurate and timely resolution of all queries relating to PO/Invoice processing
Oversight on Legal spend accruals and, recharges ensuring no impact to bank P&L due to prior period bookings, timing difference and under / over accruals
Ensure the process is in line with [POI]
Monitor the invoices delayed on account of receipt of complete Information from stakeholders and Delay from R2P.
Proactively escalating issues in a timely manner, where additional technical skills or authority are required.
Provide assistance on migration of new projects in line with operating mode
Analyse opportunity for automation and provide input for the same & liaise with the technology on automation
Building strong partnerships with all internal/external stakeholders that allow end-to-end seamless delivery
Apply all relevant Group, Country, Business or Functional policies and procedures to manage risks.
To undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls.
In the event of serious regulatory breaches, or where risk tolerances have been breached, ensure senior management are informed and that actions are taken quickly to remediate and/or activities are ceased.
Regulatory & Business Conduct
Display exemplary conduct and live by the Group&rsquos Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Bachelors or masters degree in commerce, accounting, tax or finance or CMA (ICWA), CS, CA -Intermediate level.
As the Legal Operations Manager, you will report into the VP of Legal, Head of Commercial, Strategic & Corporate Affairs and work directly across the Legal Team and with other key stakeholders, including across the Booking Holdings family of brands, to ensure that objectives are met.
You will also create and manage operational processes to ensure our Legal Team is efficiently delivering on critical and high value matters across the company. The role requires an organized, detail-oriented, and highly efficient individual with great interpersonal and problem-solving skills.
Process improvement: Identify opportunities to improve processes, stay aware of and share best practices, develop playbooks, training and improve efficiency across the legal team.
Manage technology solutions: Implement and manage technology solutions to optimize legal performance, including contracts and matter management tools, budget and vendor tracking software and other systems and databases utilized across the company. Stay aware of legal operations industry trends and advise on needed upgrades and improvements to business processes and tools.
Contract Drafting & Management: Work with legal and business teams to negotiate and draft contracts/templates and facilitate the company’s contract management technology, including template creation, contract tracking, record-keeping, and administering an Apttus contracts management database.
Project management: Defining roles, responsibilities, accountabilities, and timelines for project tasks. Coordinating the activities of cross-functional teams to ensure alignment and successful execution.
Reporting & Analytics: Develop and implement appropriate metrics and benchmarking through data analytics to measure and report on the Legal Team’s performance both within and outside the department. Create and distribute regular performance reports using legal team tools, including but not limited to Apttus, Legal Tracker, Jira and Confluence.
Budget management: Manage departmental budget, including the planning cycle within the company timeline.
Legal Vendor management: Supervise expense control and guide the Legal Team’s external vendor relations, including overseeing vendor and law firm rates, alternative and fixed pricing billing and compliance with company policies and billing guidelines. Manage Legal Tracker legal billing process.
Legal entity compliance. Oversee and manage corporate filings related to Priceline companies; manage know your customer requests for information from across the business.
Litigation Support: Oversee and manage cost effective litigation support and e-discovery processes and policies.
Group-wide partnership: Facilitate communications and deliverables between Priceline’s Legal Team and our parent company and sibling brands to help ensure deliverables, obligations and strategic goals are met.
Assistance in Managing Control Environment: Experience monitoring controls and the control environment relevant to the Legal Department, including familiarity with relevant tools, such as AuditBoard.
Bachelor’s Degree required; J.D. a plus
Minimum 5 years’ experience as a legal assistant or operations manager, or comparable legal administration and/or management
Demonstrated experience of streamlining legal processes and administering contract and legal matter management systems
Ability to read, understand and draft contractual terms using a standard playbook; experience in redlining and negotiating agreements and legal invoices
High level of experience managing various legal-oriented administrative tasks with ease
Strong powerpoint, G-suite and Excel skills
Prior experience with relevant legal, project management and operational tools (ideally including Apttus, Legal Tracker, Jira, Salesforce, and GEMS , but not required)
Prior experience working directly with key stakeholders throughout an organization including senior leadership, commercial sales & marketing, customer service and HR