Job Opening: Leegality 

Job Role: Customer Success Manager 

Location: Remote

PQE: 1+ years

Responsibilities:

• Act as a techno-functional consultant and provide recommendations on process to Leegality’s Enterprise clients

• Configure and manage client’s use of Leegality; Assist and Train clients to do it on their own.

• Devise engagement plans that consider customer business goals and map product capabilities to achieve these goals.

• Drive product adoption, increasing overall retention and achieve process success for customers.

• Support clients to resolve queries or bugs, as and when required.

• Gather feedback on product experience during the entire customer lifecycle via targeted surveys.

• Share best practices with clients on how to achieve product success with Leegality.

• Identify risks proactively, mitigate and escalate as deemed appropriate.

• Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities.

 

Requirements:

• 1+ years of experience in Tech products/ SaaS /Cloud products in any role.

• Experience in dealing with Enterprise customers would be preferred.

• Understanding of SaaS would be preferred.

• Understanding of BFSI would be preferred.

• Good in MS Excel, Word and Power-point.

• Key behavioural traits: Agility, Analytical, Pleasantly Persistent.

• Willing to join immediately ideally within April/May.

• Comfortable with joining and working remotely for the time being.

• Fluency in English is a must

• Fluency in Hindi is preferable

Application Link: Click here