Job Opening: Leegality
Job Role: Customer Success Manager
PQE: 1+ years
• Act as a techno-functional consultant and provide recommendations on process to Leegality’s Enterprise clients
• Configure and manage client’s use of Leegality; Assist and Train clients to do it on their own.
• Devise engagement plans that consider customer business goals and map product capabilities to achieve these goals.
• Drive product adoption, increasing overall retention and achieve process success for customers.
• Support clients to resolve queries or bugs, as and when required.
• Gather feedback on product experience during the entire customer lifecycle via targeted surveys.
• Share best practices with clients on how to achieve product success with Leegality.
• Identify risks proactively, mitigate and escalate as deemed appropriate.
• Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities.
• 1+ years of experience in Tech products/ SaaS /Cloud products in any role.
• Experience in dealing with Enterprise customers would be preferred.
• Understanding of SaaS would be preferred.
• Understanding of BFSI would be preferred.
• Good in MS Excel, Word and Power-point.
• Key behavioural traits: Agility, Analytical, Pleasantly Persistent.
• Willing to join immediately ideally within April/May.
• Comfortable with joining and working remotely for the time being.
• Fluency in English is a must
• Fluency in Hindi is preferable
Application Link: Click here