Job Opening: UnitedLex

Job Role: Manager- Incident Response

Location: Gurugram

PQE: 8-9 

Roles and Responsibilities:

  • Responsible for overall performance and management of the team assigned.
  • Responsible for 2-3 projects, concurrently
  • People management that includes the responsibility of performance evaluation, training, discipline, and career pathing of all team members
  • Proactive communication with clients, ensuring all client requirements are met and reports are submitted on time.
  • Set goals for team members and communicate it to the team.
  • Ensuring all the key metrics are met including productivity, utilization, quality score, attendance, and adherence to timelines.
  • Management Reporting: – Reports required by management relating to performance, costs, efficiency, and utilization are shared with stakeholders on time.
  • Actively work on skill development, engagement, and retention of team members
  • Responsible for upskilling and training the team members.
  • Provide regular feedback for performance.
  • Take necessary action including raising concerns with stakeholders in case of performance or discipline-related issues within the team.
  • Conduct regular 1-on-1 connections with team members.
  • Perform QC/QA checks for team members.
  • Liaison with other teams/departments
  • Desired candidates’ profile: Any graduate/Postgraduate:

8-9 years of overall experience with LPO/Legal Services. Includes the following grid.

a) 2 years of mandatory experience in Incident Response (IR) Or Data Breach.

b) 2 years of mandatory experience as a people manager.

  • Experience in planning and scoping the engagement, estimating the cost and time required to complete the project.
  • Active involvement in forecasting financial projections and budgeting the projects.
  • Planning and setting eDiscovery process/workflow and quality control process to deliver quality work product.
  • Excellent people management skills
  • Passionate about driving business metrics – Productivity, Quality, and other key deliverables.
  • Ability to prioritize between multiple complex projects/timelines
  • Excellent written and Verbal communication
  • High level of positive attitude with good listening skills
  • Good decision-making ability
  • Ability to adapt to any process changes and work on different types of projects.
  • Good knowledge of Excel
  • Ability to prioritize between multiple complex projects/timelines
  • Strong attention to detail and the ability to conduct root cause analysis.
  • Candidates with demonstrated experience in Data Breach Response, or Incident Response will be preferred.
  • Knowledge and hands-on experience in breach notification and privacy laws around data breach scenarios are desirable but not a must.

Apply here

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