Job Opening: Vyapi

Job Role: IT Support & Administration Professional

Location: Bengaluru

PQE: 5 years

Responsibilities: 

· Providing hands-on technical assistance to server and network systems, including provisioning, installation/configuration, operation, and maintenance of systems hardware and software, and related infrastructure.

· Independently handling assigned IT service tickets.

· Monitoring system performance and identifying areas for improvement, diagnosing, analyzing, and solving complex problems, and demonstrating excellent troubleshooting skills.

· Managing and maintaining user accounts, access control, and data security protocols.

· Developing and implementing IT policies and procedures, including backup and disaster recovery plans.

· Evaluating and recommending new hardware and software solutions that will improve the organization’s IT infrastructure.

· Assisting in the selection and purchase of new hardware and software.

· Training new users and providing ongoing training and support to existing users of the organization’s IT systems.

· Proactively staying in touch with the business/users and understanding their needs.

· Performing occasional data centre hands-on administration duties.

· Collaborating with other departments to ensure that IT systems are aligned with business objectives.

· Maintaining accurate records of IT assets, licenses, and warranties.

 

Requirement

Our ideal candidate should meet the following requirements:

· A Bachelor’s degree in Computer Science/ Information Technology, or a related field.

· Around 5 years of experience in IT support and administration.

· Experience with network administration and troubleshooting.

· Knowledge of data security protocols and best practices.

· Ability to manage multiple projects and priorities simultaneously.

· Previous experience working with Windows Server OSs, Server Hardware, Server Troubleshooting, Windows Domains, Active Directory and Domain Services, IT Infrastructure Monitoring Solution(s), Data Backup/Restore Solution(s), Scripting (e.g., PowerShell), and Networking Basics.

Strong problem-solving and analytical skills.

· Excellent English written and verbal communication skills.

· Understanding of change management basics.

· Strong attention to detail and organizational skills.

· Experience and skills we would desire are related to Linux, Data Center, Database (MSSQL), Microsoft 365, and Storage Solution(s).

 

Preferred Qualifications

• The following qualifications are preferred but not required:
• · Certifications in relevant IT fields, such as Microsoft Certified IT Professional, CompTIA A+ or Network+, or Cisco Certified Network Associate (CCNA).
• · Experience with cloud computing platforms, such as Microsoft Azure or Amazon Web Services (AWS).
• · Knowledge of programming languages, such as Java or Python.

Apply here