Job Opening: DISCO
Job Role: Project Analyst- India
Location: Mumbai
PQE: 2+ years
What You’ll Do
- Complete incoming requests to fulfill billable tasks directed by project managers and client success managers
- Respond to direct customer inquiries for product feature support
- Communicate clearly and consistently with customers about technical and non-technical topics
- Escalate to leadership or other resources as needed to ensure our customers are having a positive experience and getting the support and expertise they need
- Work in a ticketing system to create work requests for other departments and monitor progress
- Perform special assignments, requests for technical expertise or tasks as directed by management
- Be a strong liaison to our Project Management, Technical Support, Data Operations, Forensics and Client Success teams
- Provide feedback and suggestions to the Product team at DISCO to drive product improvement on behalf of customers
Who You Are
- A good communicator that conveys confidence and a service-minded approach to helping our internal and external customers
- Have 2+ years of legal, project management and/or technical support experience
- Ability to manage multiple, fast-moving projects and tasks at a given time
- Strong problem solving and analytical thinking skills to help troubleshoot technical challenges
- Possess an interest in technology with the initiative to research and craft creative technical solutions
- Are organized in your approach to work, with an attention to detail, ability to multitask, and a passion for client service
Even Better If You Have…
- Experience with other ediscovery platforms such as Relativity, Nuix, Brainspace, IPRO, Catalyst, Venio, Recommind, Ringtail or any similar processing or review systems
- Experience working in the legal field at a corporation, law firm or consulting business
- An understanding of the ediscovery process
- A strong technical background and acumen
Perks of DISCO
- Open, inclusive, and fun environment
- Competitive salary plus discretionary bonus
- Opportunity to be a part of a startup that is revolutionizing the legal industry
- Growth opportunities throughout the company
Apply here